Cookie Policy

This Cookie Policy explains how Creatordesks Labs S.L. ("we," "us," or "our") uses cookies and similar tracking technologies on our website and Instagram DM automation platform ("Service"). This policy complies with the General Data Protection Regulation (GDPR), the Spanish Ley 34/2002 de Servicios de la Sociedad de la Informacion (LSSI-CE, Article 22.2), and the ePrivacy Directive (2002/58/EC). By using our Service, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used by website owners to make their websites work efficiently, provide a better user experience, and gather analytics information.

First-Party Cookies: Set by Creatordesks directly on your device.

Third-Party Cookies: Set by our partners and service providers (e.g., Google Analytics, Facebook Pixel).

Session Cookies: Temporary cookies that expire when you close your browser.

Persistent Cookies: Remain on your device for a set period or until you delete them.

2. Why We Use Cookies

We use cookies and similar technologies for several purposes:

2.1 Essential Cookies (Strictly Necessary)

These cookies are essential for the Service to function properly. Without these cookies, core features would not work.

Authentication: Keep you logged in to your account and remember your session.

Security: Protect against fraud, abuse, and unauthorized access.

Load Balancing: Distribute traffic across our servers for optimal performance.

User Preferences: Remember your language preference and other settings.

2.2 Analytics Cookies

These cookies help us understand how visitors use our website and Service so we can improve the user experience.

Google Analytics: Collects anonymous usage data, including pages visited, time spent on site, referral sources, and device information.

Usage Patterns: Track which features are most used, identify bugs, and understand user behavior.

Performance Monitoring: Measure page load times and identify technical issues.

2.3 Marketing and Advertising Cookies

These cookies are used to deliver relevant ads and track the effectiveness of our marketing campaigns.

Facebook Pixel: Tracks conversions from Facebook ads, builds custom audiences, and optimizes ad delivery.

Google Ads: Tracks conversions from Google ads and enables remarketing campaigns.

Retargeting: Shows you relevant ads on third-party websites based on your previous visits to our site.

2.4 Functional Cookies

These cookies enhance the functionality of the Service and provide personalized features.

Personalization: Remember your preferences, such as dashboard layout or notification settings.

Feature Enhancements: Enable advanced features like real-time previews and interactive demos.

Content Recommendations: Suggest relevant templates or automation ideas based on your usage.

3. Cookies We Use

Below is a detailed list of the cookies used by Creatordesks and our partners:

COOKIE: _ga

PROVIDER: Google Analytics

PURPOSE: Distinguishes unique users for analytics

TYPE: Analytics

DURATION: 2 years

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COOKIE: _gid

PROVIDER: Google Analytics

PURPOSE: Distinguishes unique users for analytics

TYPE: Analytics

DURATION: 24 hours

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COOKIE: _gat

PROVIDER: Google Analytics

PURPOSE: Throttles request rate to prevent data overload

TYPE: Analytics

DURATION: 1 minute

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COOKIE: _fbp

PROVIDER: Facebook Pixel

PURPOSE: Tracks user behavior for Facebook ad optimization

TYPE: Marketing

DURATION: 3 months

4. Third-Party Cookies and Services

We use the following third-party services that may set cookies on your device:

4.1 Google Analytics

We use Google Analytics to understand how visitors use our website and Service.

Purpose: Anonymous analytics and usage tracking

Data Collected: Pages viewed, time on site, bounce rate, referral sources, device type, browser type, geographic location (city/country level)

Privacy Policy: https://policies.google.com/privacy

Opt-Out: Use Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

4.2 Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our Facebook advertising and build custom audiences.

Purpose: Ad conversion tracking and remarketing

Data Collected: Page views, button clicks, form submissions, user behavior on our site

Privacy Policy: https://www.facebook.com/privacy/policy

Opt-Out: Adjust your Facebook Ad Preferences: https://www.facebook.com/settings?tab=ads

4.3 Stripe

We use Stripe for secure payment processing. Stripe may set cookies during checkout.

Purpose: Fraud prevention and payment processing

Data Collected: Payment information, billing address, transaction details

Privacy Policy: https://stripe.com/privacy

Note: Stripe cookies are essential for payment processing and cannot be disabled if you subscribe to a paid plan.

4.4 Hotjar

We use Hotjar to understand how visitors interact with our website through session recordings and analytics.

Purpose: Session recording, heatmaps, and behavioral analytics to improve the Service

Data Collected: Mouse movements, clicks, scroll behavior, page interactions, device and browser type

Privacy Policy: https://www.hotjar.com/legal/policies/privacy/

Opt-Out: https://www.hotjar.com/legal/compliance/opt-out

Note: Hotjar respects Do Not Track (DNT) browser signals.

4.5 Google Fonts

We use Google Fonts to load the Stack Sans Headline font used throughout the Service.

Purpose: Display custom fonts for improved design

Data Collected: IP address, font requests

Privacy Policy: https://policies.google.com/privacy

Note: Google Fonts are loaded from Google's servers. No cookies are set by Google Fonts.

5. Other Tracking Technologies

In addition to cookies, we use other tracking technologies:

5.1 Web Beacons (Pixels)

Small transparent images embedded in emails or web pages that track whether an email was opened or a page was viewed.

Used in marketing emails to measure open rates and engagement

Used on landing pages to track conversions from marketing campaigns

5.2 Local Storage

Browser local storage allows websites to store data on your device for improved performance and user experience.

Session Data: Temporary data that expires when you close your browser

Cached Data: Speeds up page loading by storing static resources (images, CSS, JavaScript)

User Preferences: Dashboard layout, notification settings, and other customization options

5.3 Server Logs

Our servers automatically log certain information when you access the Service:

Log Data: IP address, browser type, operating system, referral URLs, pages visited, timestamps

Purpose: Security monitoring, troubleshooting, and analytics

Retention: Server logs are typically retained for 12 months

6. Your Cookie Choices

You have several options to manage and control cookies:

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

Block All Cookies: Prevent all cookies from being set (may break website functionality)

Block Third-Party Cookies: Block cookies from external domains while allowing first-party cookies

Delete Cookies: Clear existing cookies from your browser

Receive Alerts: Get notifications when websites attempt to set cookies

Google Chrome: Cookie Settings Guide

Mozilla Firefox: Cookie Settings Guide

Safari: Cookie Settings Guide

Microsoft Edge: Cookie Settings Guide

6.2 Opt-Out Tools

You can opt out of certain tracking technologies:

Google Analytics: Install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Facebook Pixel: Adjust your Facebook Ad Preferences: https://www.facebook.com/settings?tab=ads

Industry Opt-Out Tools: Visit the Digital Advertising Alliance opt-out page: http://optout.aboutads.info/ or the Network Advertising Initiative opt-out page: http://optout.networkadvertising.org/

6.3 Do Not Track (DNT)

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. However, there is no industry standard for how websites should respond to DNT signals. Creatordesks currently does not respond to DNT signals, but you can use the opt-out methods described above.

6.4 Mobile Device Settings

On mobile devices, you can limit tracking through device settings:

iOS: Settings > Privacy > Tracking > Disable "Allow Apps to Request to Track"

Android: Settings > Google > Ads > Opt out of Ads Personalization

Reset Advertising ID: Periodically reset your advertising identifier to limit cross-app tracking

7. Impact of Disabling Cookies

If you disable or block cookies, some features of the Service may not function properly:

Login Issues: You may not be able to stay logged in or may need to re-enter credentials frequently.

Lost Preferences: Your dashboard layout, language preference, and other settings may not be saved.

Reduced Functionality: Some interactive features, real-time previews, and personalized content may not work.

Payment Problems: You may not be able to complete payment transactions if essential cookies are blocked.

Essential cookies are required for core functionality. If you block essential cookies, you will not be able to use the Service.

8. Cookies and GDPR Compliance

For users in the European Economic Area, UK, or Switzerland, our use of cookies complies with the General Data Protection Regulation (GDPR), the ePrivacy Directive (2002/58/EC), and in Spain, the LSSI-CE (Article 22.2):

Consent: We obtain your consent before setting non-essential cookies (analytics, marketing).

Cookie Banner: On your first visit, we display a cookie consent banner explaining our use of cookies.

Granular Control: You can accept all cookies, reject non-essential cookies, or customize your preferences.

Withdraw Consent: You can withdraw your consent at any time through browser settings or by contacting us.

Data Subject Rights: You have rights to access, correct, delete, and restrict processing of your personal data collected through cookies. See our Privacy Policy for details.

9. Cookies and Children's Privacy

The Service is not intended for children under the age of 13 (14 in Spain, or 16 elsewhere in the EEA). We do not knowingly collect information from children through cookies. If you are a parent or guardian and believe your child has provided information through our cookies, please contact us at info@Creatordesks.so.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

Notice: We will post the updated Cookie Policy on this page and update the "Last Updated" date.

Material Changes: For material changes, we will provide prominent notice on our website or via email.

Continued Use: Your continued use of the Service after the updated Cookie Policy takes effect constitutes your acceptance of the changes.

Review Regularly: We encourage you to review this Cookie Policy periodically to stay informed about our cookie practices.

11. Contact Us

If you have questions or concerns about this Cookie Policy or our use of cookies, please contact us:

Email: aditya@futuredesks.in

Support: aditya@futuredesks.in

Address:

Creatordesks .

23/12A 323, Sector 12, Avas Vikas Colony, Agra, Uttar Pradesh 282002